Review: M&S Opticians Intu Derby

Thursday, September 06, 2018

Marks & Spencer have recently opened up opticians in five of their stores, Westfield London, Manchester, Derby, York and Bolton. I was asked to visit the Derby store recently to test out the service. I booked my appointment online at for the weekend after they opened and headed to the store at INTU shopping centre in Derby. 

When I arrived the staff were very busy but personally greeted all customers approaching. They offered me a drink and apologised for the lack of seating and delay, which was probably a result of every customer being brand new to them. Initial appointments always take that little bit longer. It was no problem for me, I spent the time browsing and trying on frames. I was really impressed by the M&S branded frames. In the past I have always bought designer frames but I was spoilt for choice with the M&S frames and tried a few different styles and colours. Each different frame comes in three different colourways. 

Before I saw the optometrist, I was taken for my pre-tests to check the health and condition of my eyes. Gracie came in with me and I had three different tests done on my eyes to check the overall health. This went really well and I then sat and waited to see the optometrist. The optometrist was really friendly and welcoming. He asked lots of questions about my eye health and history before checking to see if my prescription had changed. It had, yet it always does. My eyes have been deteriorating badly for the past 6/7 years. It was the first time I had been told that my eyes are in fact otherwise healthy which was a massive relief after years of wondering why they were deteriorating so badly. 

Once I was given my prescription, I went back to the glasses display to have another look and make my final choice. I decided to opt for Shae in a purple tortoiseshell design. While I sorted the finer details one of the ladies was helping to entertain my children listening to them telling her which children's glasses they liked and helping them try some on which was lovely and helped me get sorted quickly. I then went home to await a text to let me know my glasses were ready for collection. They were ready much quicker than I expected and unfortunately I had to wait over a week to be able to collect them! 

When I turned up to collect my glasses, the opticians was very busy and crowded. I managed to be seen straight away though. I told the person at the desk what I was there for and despite their being nowhere to seat me, the guy used his imagination and led me to the sofa showroom area not far from the opticians and so we sat and talked about my glasses in comfort on a lovely sofa. I tried them on and he adjusted them to fit perfectly for me. We had a laugh about how informal the seating was and how all fittings should be performed there. 

Throughout my time visiting M&S Opticians, I got to interact with many different members of staff and haven't got a single complaint about any of them. They were all friendly and helpful and went out of their way to greet customers. I hope they decide to open more branches and I will definitely return when I need my next eye examination!

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